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11th May 2023


I arrived at 6.30. When I asked why people arriving 2 hours later than me were being seen first I was told the system kicks in at 8.30am. So sitting there for 90 mins meant nothing. I wasn't even seen first at 8.30. I was seen around 10.30. Basically the last one to be seen. The nurse on reception even admitted the system is poor.

Suggested improvements
Improve the system so that night admissions are dealt with before day system kicks in

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff