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8th June 2021


Me and my friend arrived at A&E via ambulance on Thursday night after a road accident with my horse. I had a badly broken foot and my friend a fractured and lacerated elbow, she was bleeding badly. They left us in A&E for 6.5 hours and in this time the waiting room filled and emptied twice. I have never been so upset in my life, I literally said at one point I felt like I was never getting home! We arrived at 8pm and did not leave until 3.30am. Our husbands had to stay at home with our children so my brother in law had to leave home and collect us. It was a farce. No one kept us informed and we were just sat for hours. I will never go to a&e again unless I absolutely cannot avoid it. It was horrific.

Suggested improvements
Everything

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff