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Scunthorpe General Hospital 2021-06-28 Person 1 5 0

Overall my experience at Scunthorpe a&e on Saturday was appalling. Not only for me but for everyone else waiting there. Considering it wasn't overly busy with them having staggered times now. It took about an hour to be seen by the triage nurse and about 4 hours to be seen by an actual doctor. Which let me tell you when you're in excruciating pain is not ideal!! I have been to the emergency department before covid and it was heaving and I still got seen quicker than I did this time round! Even the children weren't getting seen to within 3 hours or less. One woman was discharged with a broken leg and was not given crutches to get around with. It was just overall a terrible experience and there was no compassion or sympathy from the staff.

Manage the time better Be sure to have a time frame of when patients are to be seen by etc. Show sympathy towards patients and be more concerned and explain what you are going to do to them etc not be limited and not explain properly.