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Scunthorpe General Hospital 2021-07-22 Person 2 5 0

Although with respect me and my son was treated well by the doctor. He showed us care, compassion and communicationand well. however durring our admission there was luck off care, compassion and communication. Especially when someone visits to the A&E they are already worried about there lovedone or themselves for not knowing thire current condition or they maybe in pain etc. All they need at that moment to feel they are safe, cared and supported. Staff showed they was annoyed about amount of people at the A&E but it's not my fault. Me and my 6 month baby went there at 22:15 we was discharged at 03:00 am. It doesn't cost anything for being kind and caring. There was other mums they has been waiting over 5hours.

Reception staff show people that they at least care. They need training or refresh their knowledge on NHS core values. More staffing Changing job roles probably 4hourly they won't feel stack or overwhelmed. Especially during this summer.