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5th July 2021


I do realise waiting is always going to be an issue when attending A&E, in the past , pre Covid , I'm used to seeing a screen with expected waiting times on it. My overall wait for treatment wasn't out of the ordinary but was different to what I'm used to. I'm used to seeing a triage nurse within 20minutes and then waiting 3-4hrs for treatment. On this occasion I waited 3.5hrs to be initially seen but then had a very rapid x-ray and consultation and was out of A&E within 4hrs.

Suggested improvements
Kept patients informed of waiting times

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff