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Scunthorpe General Hospital
2023-06-30
Person
2
5
0
30th June 2023
Went to A&E Scunthorpe Tuesday evening booked in but was told by the reception that the wait time was extremely long and would be hours. As the injury I thought I had was broken toes / foot I cancelled and said I would come back tomorrow early in the morning when they are less busy as this was not an emergency but a accident and a GP if called wouldn't doing anything as I would need a Xray. In the morning, I booked in with the reception again , but there was a lot of sarcastic comments and mocking from a nurse who was in the reception area this turned out to be the nurse who gave me triage before seeing the doctor..
Suggested improvements
You want people to be polite to staff and have signs around stating this. This does not give nurses or staff a sheild then to be sarcastic, funny, or mock a patient my actions was to try and help and not hinder by leaving and coming back I don't expect to be mocked for this.