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Scunthorpe General Hospital 2021-07-22 Person 1 5 0

Throughout the whole experience we was left with mo updates apart from after 2 and half hours we was told the waiting time would be 5 hours my daughter was in pain with her ankle and had to ask for pain relief there was 2 elderly people waiting in the corridor and one lady asks to go out for fresh air with her husband she was told in no uncertain terms that if she went out and she was called she would lose her place. This lady was upset however one young man had been called 5 times by 3 different drs/ nurses and he was outside but when he came back in he was called immediately! Never ever experienced such terrible communication and poor care at a and e in my life

Better communication between staff and also to patients to explain why some people are seen before you that came in after you better care and maybe staff need more training in patient care