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12th July 2021


After being on hold calling 111 for over 17 minutes I was given an appointment time. Got to a and e 15 minutes before the appointment time but the queue was out of the door. After waiting in the queue for 25 minutes got to the desk and booked in. Then waited about 45 minutes to initially be seen. Back in the waiting room for another hour seen by doctor. Back in the waiting room for another hour and half ct scan back to the waiting for another hour then seen by the doctor for results. Total wait time approximately 6 and a half hours. I completely understand that there are other patients to see and others that are more serious but surely there is a more streamlined way of dealing with patients. Having said all that the staff were excellent and although being extremely busy all were friendly and courteous.

Suggested improvements
Stream lining the services somehow.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff