Salford Royal Hospital

Big shout out to Victoria @SRH Minor injuries. A very kind lady who took good care of me today. No fuss, very professional, with a great sense of humour. A credit to her profession.

Outstanding care today by Radiography dept . As I am claustrophobic have had very bad experiences at other hospitals . The new wide bore MRI scanner was so much better than traditional scanners with imaging . Very professional and kind staff who fully understood my concerns about MRI scans . The person who did my scan gave me a countdown of time left unlike other hospitals that I have attended . This simple action enabled me to cope .

Salford Royal is a great hospital. The staff are friendly and welcoming, it is clean and you are usually seen on time.

Outpatient clinic not Naming but wasn’t good,

Two moles removed by a good team and didn't have to wait long. Told if no letter within 6 weeks to chase up because the system wasn't working. Messages left for secretary who was on holiday but did not have a message on her voicemail to indicate this. PALS told me a Manager would ring who didn't. Now nearly 8 weeks later I am still waiting for the biopsy results which were sent to the Consultant. The secretary involved works for 6 Consultants so no wonder letters are delayed. When I explained my situation and family history she couldn't be bothered. I'd like to believe that if a malignant melanoma was suspected that things would move much quicker. The system is completely broken and patients suffer the consequences.

I was assessed by 111 and 999, however as soon as I arrived into the hospital I was made to sit in the waiting room for 6 hours unattended to. Bearing in mind I have life threatening complications, hence the 999 intervention. The first doctor uses incorrect past data as an excuse why I cannot be treated. The second doctor again starts off by using incorrect data as to why I cannot be treated. When I request to see a different doctor I am advised that they will just say the same thing. The third doctor shows me a high sensitive trops level and tells me it is fine. He shows me ecg’s with abnormalities and tells me that they are just normal. I request to see a different doctor. This time I am moved out of the bay and made to wait in a waiting area. This time a person comes with a discharge paper, tries to force it on me and then actually runs away. I find out that this was my third doctor. I request to see another doctor or someone ftom Pals, or someone similar. I am refused and thrm threatened with security to throw me out of the hospital. Bearing in mind I am a wheelchair user and partially sighted. I arrived into hospital by ambulance. Then I am told that the clinicians and happy for me to go elsewhere!

I have been under the care of Dermatology for the past year, I had a cancerous lump removed from my left hand in July last year. The care I have received since has been absolutely fantastic. The staff have been so kind and considerate, I was treated with compassion and dignity. I can't thank them enough.

Out of all my hospital admissions, this is the worst one. This hospital seems to act like they have never encountered anyone who has Neurodivergent disabilities. The amount of dismissal and negligence that people with my vulnerabilities experience are already disgusting and for me to also have a direct experience of dismissal, negligence, flippancy, trauma and repeatedly giving staff basic information about my needs is disgusting. My health has worsened since being in this hospital. A major contradiction to ‘patient care’. So many people have mistreated me since being here. If you think that PALS cares about your welfare and any concerns for your safety, wellbeing and ensuring your needs are met and respected - sadly it isn’t the case. They are there solely for the purpose to protect their staff, not you. Essentially, PALS is the equivalent of HR: giving you the impression your voice matters, but they will scrap that despite evidence of harm, trauma and risk to your life. Several patients have been complaining about the same concerns I have: being left stranded for a long time when pressing the buzzer, being given incorrect information, being told ‘we will be right back’ and that person ends their shift leaving you in limbo, having medication dispensing go wrong, having staff project their errors onto you. It’s shocking. Everyday here is a nightmare that you beg to get out of but despite fighting, it never goes anywhere. This place has given me nightmares. I wake up everyday wishing things would get better. I don’t have the energy to fight, but I felt I needed to voice this out here because it’s the only way to find a space to be heard! This is not how a hospital should be running. Short staff and funding cuts are no excuse for abuse towards patients. Some staff here act like they’re invisible and think they will never be in a position like us being admitted to a hospital but one way or another, it happens. Not even them going through what we do will wake them up. It’s horrific. This ward needs to shut down. It’s unfit for purpose.

Dr Kamath is a friendly clinician who takes the time to listen to questions and concerns and gives clear, honest answers. He cares and does his best to achieve an optimal outcome. A pleasure to recommend.

They don't care about health they give medications for there benefit and does more harm staff was very rude and nasty first time I came