Share review of Ryde Health And Well Being Centre

There is currently only one receptionist allocated to Ryde Health and Wellbeing Centre covering 8:30am until 5pm it therefore cannot always be guaranteed there will be cover for the duration of the centres opening hours. When staffing levels allow additional support is provided from other community clinics from across the island. When only one receptionist is on duty there will be times when the desk is unmanned whilst the receptionist deals with matters that may take them away from the desk. When only one receptionist is on duty reception closes during lunchtime and a notice is placed on the reception counter informing visitors. When two team members are on duty lunchtimes are staggered to allow reception to remain open. It is anticipated in future a further receptionist will be employed to work at Ryde Health and Wellbeing providing additional support for reception. Unfortunately the reporter has not provided a time when this occured or how long they waitied at the reception desk to be seen which would have allowed for a more thorough response.