Reviews
Recommend
Dignity/Respect
Involvement
Information
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Staff
Reviews
Rushden Centre
2018-04-25
Person
4
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a carer
25th April 2018
Very good.
Rushden Centre
2018-04-25
Person
5
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a patient
25th April 2018
I am delighted with the results knowing that the patches are working. Henry was very good.
Rushden Centre
2018-04-25
Person
5
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a family member
25th April 2018
Everything was explained in simple terms so that I and dad understood.
Was nice that both of us was included in discussion and not just me.
Rushden Centre
2018-04-25
Person
5
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a family member
25th April 2018
Rushden Centre
2018-04-25
Person
4
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a carer
25th April 2018
Rushden Centre
2018-04-25
Person
5
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a family member
25th April 2018
Visit was very useful.
Had to phone for visit but glad of it.
Rushden Centre
2018-04-21
Person
3
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a family member
21st April 2018
it was good that the ladies came to Mum's house for the assessment. One of the first things they said was "we understand that you have a previous diagnosis of dementia" - the very use of the word dementia upset Mum - she is slightly in denial about her failing memory anyway - and they implied that I had said she suffered from dementia which made me feel very awkward - as if I had "reported" her. I really think that an emotive word like that should be avoided - "memory lapses" would not be half as upsetting!
2018-04-25 08:54:42
Response from Rushden Centre
Thank you for taking the time to feedback your experience of the service. It is very important that we learn about what works well, such as the home assessments and also when the experience of our service users have not been as we would have liked. We apologise for the distress that the language used in this instance engendered. Whilst we recognise that alternative specific language could have been used, it is vital that we appropriately assess a patients capacity for understanding the historical context, purpose of the assessment and to gain their consent to proceed with the assessment. That means we must converse in an open and transparent manner to gauge exactly what the patient understands about the rationale for the assessment and the possible outcomes. We recognise that language plays an important part in the assessment process and your experience is to be shared with teams to enable reflection on the specific language that we use - we should endeavour to utilise language that breaks down barriers and facilitates therapeutic relationships whilst ensuring we are open and honest with patients regarding our contacts purpose and context.
Rushden Centre
2018-04-01
Person
4
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a patient
1st April 2018
Very prompt and a lot of people involved. Ongoing treatment bit vague.
Rushden Centre
2018-04-01
Person
5
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a patient
1st April 2018
Very reassuring and informative.
Rushden Centre
2018-04-01
Person
5
5
0
Review of Older Peoples Mental Health Team - Wellingborough/Rushden
written by a patient
1st April 2018
Sophie was very good with me, she helped me to relax and feel very calm. She had a lovely relaxed voice which made me feel at ease straight away as my nerves are bad and I feel anxious all the time.
She did her job very well. I wish there was more people like Sophie in the world today as no one seems to care about older people these days. She was like a breath of fresh air and I send her all my love. Best wishes Sophie.