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Royal Surrey County Hospital 2017-12-05 Person 1 5 0

Written by a husband. I took my wife to the A&E at 11.40pm with serious and possibly dangerous mental health problems.. in thirteen hours she saw a triage nurse and one doctor who asked her to leave and referred her to cmht. . My personal experience of each visit to this hospital over the years for myself or relatives and for whatever dept has always been that the staff quite frankly don't care. With the exception of the a and e receptionist this visit who was compassionate. Having lived through various serious mental health episodes with my wife it is quite clear that the A&E doctors are absolutely clueless when it comes to mental health. What is worse is that the mental health team who assessed my wife 11 hours later sent a suicidal and psychotic patient home. They clearly didn't read her notes and clearly didn't give a damn about her. Despicable care provision. The dept appeared dirty and grubby especially the toilets. As for minors, the staff just don't have the capacity to come across as caring. Doctors and nurses rushed off their feet. I don't think so. Discussion about what they were doing at the weekend was more important. This was witnessed for hours whilst waiting. My respect for the medical profession has slowly eroded over the last year or so. Having experienced this emergency visit on the 5th December 17 my respect has gone. The management of this hospital overall appears incompetent and completely uncaring. It needs to be addressed and fast.