Royal Infirmary of Edinburgh

Royal Infirmary of Edinburgh 2019-05-23 Person 4 5 0

On the whole I received great care. I found most of the nurses to be of the highest standard and they were able to attend to different matters ably and speedily, others would just keep saying they would attend to it later perhaps hours later after many prompts. Also after major surgery a help to get out of bed is not too much to ask rather than making you do it all yourself to which in my mind served no purpose other than to upset me and cause unnecessary pain. Nurse Jessica was an exceptionally able and capable nurse.

Royal Infirmary of Edinburgh 2019-04-18 Person 5 5 0

My husband Robert was admitted to the ERI on Saturday 16th March 2019 having been knocked down by a people carrier, he had also been fighting cancer for over two years. It was found that he was suffering from bleeds on his brain and chest injuries, he lost the ability to communicate, and watching him suffer was so difficult. The care and attention given to him from arriving at the hospital was wonderful. My husband was transferred to the High Dependency Unit where he was under the care of the most lovely, caring and dedicated team who looked after him. My family and I are forever grateful to them all but especially to the very lovely Laura who not only looked after Robert so very well but she also lovingly supported myself and my family throughout the time he was in the ward. On the 18th Laura went with Robert and the family to Ward 107, where he was taken care of so lovingly by Fiona and then by Geeta and her amazing team. Everyone of the staff worked so hard to keep Robert as comfortable and painfree as possible until he very sadly passed at 4.20am on the 19th April. My family and I honestly cannot thank and praise every member of staff highly enough, not only in their fantastic care of Robert, but also for the wonderful care and support given to myself and my family. Thank you all from the bottom of my heart, you are all a real credit to your profession, the ERI is very lucky to have such a fantastic team.

Royal Infirmary of Edinburgh 2018-11-08 Person 5 5 0

I have just been discharged from RI. The care and understanding was outstanding. There were difficult patients who were dealt with empathy and understanding. There were very busy days and I never heard one grumble. There was only one thing that I would change and that is a person to answer phones. They go all the time and staff are just to busy to deal with this.

Royal Infirmary of Edinburgh 2018-11-04 Person 1 5 0

I was admitted to ward 102 for heart surgery but sadly decided not to go through with it due to the poor standard of care in the hospital, I'll be going elsewhere for the op if I can, they lost my medical reports twice, then I didn't get to discuss maters with anyone once they did have the reports, also the aftercare is far from good.

Royal Infirmary of Edinburgh 2018-03-26 Person 5 5 0

Royal Edinburgh infirmary resuscitation team saved my life after I was admitted following a burst blood vessel feeding my gall bladder and for this I will be forever grateful. Following the above a 70mm gall stone was found to be completely blocking my duodenum which Dr Nick Church using ground breaking ultra sound technique successfully removed.

Royal Infirmary of Edinburgh 2018-03-14 Person 5 5 0

I was taken to A&E last night with a severe asthma attack. A&E was extremely busy! I was treated with wonderful dignity and respect. The A&E doctor could not have been more polite and caring. They did umpteen tests on me. I was admitted late at night and have been in two different wards so far. Each time the nursing staff could not have been more friendly and thorough and helpful. The Consultant Professor Hill was also very kind and friendly and professional and caring. I could not recommend this hospital more highly.

Royal Infirmary of Edinburgh 2017-06-21 Person 3 5 0

My mother was a patient in Ward 104. I had been hopeful that a ward specialising in Medicine of the Elderly would demonstrate the highest standard of good practice. I found many of the qualified staff appeared unenthusiastic in their demeanour. Two staff nurses gave an excellent standard of care. Sadly they were not regularly on the ward. Others gave "just good enough care "appearing to be going through the motions. Elderly patients need kindness and compassionate care not lack lustre " I don't want to be here care". Student nurses appeared caring and enthusiastic. I was delighted when mother was moved to another hospital specialising in care of the elderly where the care was as it should be.

Royal Infirmary of Edinburgh 2017-04-08 Person 3 5 0

Went for a simple ultrasound scan, I was asked if I had drank enough water, I replied I think so just over 2 of these 500ml bottles,and asked ' would that be OK 'and she replied ' I don't know' I was so stunned, as if she doesn't know then who would. During the scan it was asked to lie onto my side, and lift my left arm up over my head which I thought I done, but not high enough for her, and she pushed my arm up higher , it was painfull for me ,then she asked if I had any problems with my shoulder is replied yes I'm receiving treatment for it through physiotherapy . She then said I should have told her . I'm sorry but I don't think I was expecting her to move my arm like that. Sad that she doesn't like her job, and she is giving a bad impression with her attitude . As all other staff from the reception desk were lovely and friendly.

Royal Infirmary of Edinburgh 2017-01-17 Person 1 5 0

Sorry but if I had elderly family and they where admitted to ward 204 which is the respiratory ward I would be exremley anxious. I am 51 years old and the way I was treated and spoken to by staff nurses on this ward was totally degrading and disgusting. They have no respect for elderly patients and treat them with no dignity. Don't get me wrong most of the staff nurses and helpers are very nice but others are nice to the relatives faces but behind there back they are treating there mothers, aunties like animals. One elderly patient had me in tears saying she wished she had died because she doesn't want to be in there anymore. She has c o d and is admitted regularly and she said she gets treated worse every time. I was there when one of the nurses was unbelievabley cruel on how she was talking to her. I hope her mother does not end up with being in there, how would she feel if her own mother was getting treated like that. When I was young you had to care to become a nurse, caring is now not part of your job description. I hope I never ever or any of my family ever need treated in this ward. It's not our fault we take unwell, we don't ask for it.

Royal Infirmary of Edinburgh 2014-01-29 Person 1 5 0

despite the 'newish' maternity unit the hospital staff has a Victorian mentality about child birth