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Written by a carer
9th January 2015


My father had advanced heart failure it was only by reading internet pages that I discovered he should be treated as a palliative care patient. We were not referred by the hospital doctors. The doctors should be referring such patients themselves.

Recommend
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Addressing fears
Delay
Dignity/Respect
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Efficiency
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Listening
Meeting needs
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Trust
Involvement
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Waiting time