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Royal Cornwall Hospital
2024-02-12
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 12th February 2024
I attended the MIU at RCH on 15th December, and was terrified, as I was in extreme pain, and could not walk with my left hip. After hearing horror stories about attending MIU, I was really surprised at the care I was given. The receptionist was sympathetic, although the desk is far too high, as I was in a wheelchair, felt intimidating, and what if you are a short person? I was seen within 1 1/2 hrs, and several times after. The doctor I saw, Dr Laura was lovely, and sympathetic, and all the staff were caring, which I was shocked at. I was referred to physio, occupational therapy and physio, and was seen promptly by all lovely people. I have had horrendous experiences over the years with nurses, and am glad to say, things have definitely improved
There was something that needs changing, there is a notice saying not to eat or drink until seen, but it is not visible, as it is tucked behind the rubbish bin, so needs moving.