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Royal Cornwall Hospital
2021-05-19
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 19th May 2021
I initially felt unwelcome by the receptionist . I had been referred by 111 saying they had no record of this . I had a torn retina They were sending me to a and e and I felt really upset. But there was a lovely nurse called Helen and she sorted the problem and then the rest of the time the staff were awesome. Pleasant, helpful and doing their best to put me at ease . I returned back in the afternoon and the same receptionist was totally different attitude.
The doctor was amazing and lasered my eye which saved my retina detaching and a week of my holiday as I would have had to return home a week earlier. I can’t thank the medical staff enough. I appreciate receptionist are busy but so are all the other staff who go about their duties