Royal Bolton Hospital

Outstanding Treatment Dear Sir/Ms In the early hours of Monday, 19th January, I woke up with severe pain in my stomach and back. I contacted the BARDOC service and was examined by a doctor, who immediately referred me to the hospital. At 7 a.m., I arrived at the A&E Department at Royal Bolton Hospital, where my details were taken, and I sat in the busy waiting area. To my pleasant surprise, by 8:15 I was called into the assessment unit, where my vitals were taken. After a short time back in the main waiting area, I was given light pain relief (Paracetamol) and seen by a doctor, who said he would get me to a ward as soon as possible. By 10:45 a.m., I was in the ward; by 11:30 my blood was taken; I was on a saline drip, and had been visited by the surgical team to gather the information they needed to make a diagnosis. I spent the night in the ward under constant monitoring. The following day, Tuesday the 20th, I had an ultrasound exam and another visit from the surgical team, who explained the problem (Pancreatitis). As my pain had almost completely gone, I was told I could leave when I felt ready. All things considered, the treatment I received was outstanding. The ward staff were thoughtful and informative, and the food was enjoyable. Much of the media constantly complains about the NHS service, which sometimes might be deserved; however, in my three experiences over the last 19 years, the hospital’s treatment has been outstanding. Thank you all so much. Gerald F. Moran

1 Jenny Lind Close Bolton BL3 2PB 07561 537191 NHS No. 442 162 5841 Outstanding Treatment Dear Sir/Ms In the early hours of Monday, 19th January, I woke up with severe pain in my stomach and back. I contacted the BARDOC service and was examined by a doctor, who immediately referred me to the hospital. At 7 a.m., I arrived at the A&E Department at Royal Bolton Hospital, where my details were taken, and I sat in the busy waiting area. To my pleasant surprise, by 8:15 I was called into the assessment unit, where my vitals were taken. After a short time back in the main waiting area, I was given light pain relief (Paracetamol) and seen by a doctor, who said he would get me to a ward as soon as possible. By 10:45 a.m., I was in the ward; by 11:30 my blood was taken; I was on a saline drip, and had been visited by the surgical team to gather the information they needed to make a diagnosis. I spent the night in the ward under constant monitoring. The following day, Tuesday the 20th, I had an ultrasound exam and another visit from the surgical team, who explained the problem (Pancreatitis). As my pain had almost completely gone, I was told I could leave when I felt ready. All things considered, the treatment I received was outstanding. The ward staff were thoughtful and informative, and the food was enjoyable. Much of the media constantly complains about the NHS service, which sometimes might be deserved; however, in my three experiences over the last 19 years, the hospital’s treatment has been outstanding. Thank you all so much. Gerald F. Moran

Superb from start to finish!

Didn’t like the departure area husband thought I was at main entrance I was told I had not got to carry anything heavy and no one offered to help me with my bag as I wanted to get to main entrance Told porters we’re busy one of the other patients said she would walk with me and carry my bag BUT IN THE END ONE OF THE OFFICE STAFF SAID SHE WOULD DO IT I was feeling a bit shaky as only just got out of bed that morning Luckily my husband was at entrance waiting in the car BUT ALL OTHER ASPECTS CONCERNING HOSPITAL WERE EXCELLENT Think Bolton is a very good place thank you

I recently had an overnight stay at the Beaumont Hospital following a hip replacement carried out by Mr Alum Wall. I cannot praise this hospital highly enough. Every single member of staff secretaries, receptionist, catering staff, porters, pharmacists, radiologists, nurses, anaesthetist, physiotherapist, and doctors were amazing.

I am very happy to all staff of Royal Bolton Hospital. All of staff they are so kind very grateful helping people's They treat me like family person. Hospital is very clean. Every one staff of Bolton hospital they do excellent work They give me everything on time and NHS BOLTON Hospital all staff they are great people.

The care was excellent and professional, the food was also very good. Nothing was too much trouble for all the staff.

My husband is terminally ill. He was diagnosed with an extremely aggressive brain tumour last year. He has word finding difficulties and struggles to communicate verbally. Since an accident, when he fell last week, he has been in the hospital. Following the fall he could not use his arm or leg on the same side of his body. He is not incontinent. He has now been there for 5 days. Every time I visit him, he is soaked in cold urine! He has not received any physio therapy. He is not assisted with meals and communication from staff is very lacking. I left the ward in tears yesterday because he said they are not looking after him! The care is absolutely abysmal. I found 4 tablets on his table today, that had been left for him to take. He didn't even know they were there! I have no words to describe how I feel knowing I have to leave him there. It is truly awful.

My experience at Royal Bolton Hospital for the birth of my first child was a mixed bag, with some truly outstanding care alongside some concerning issues. Initially, the triage and antenatal units were frustratingly slow. Despite a seemingly large number of staff, wait times were excessive. The limited availability of doctors was a significant problem. On one occasion, after a routine appointment, we waited five hours to speak to a doctor for a single minute regarding a minor concern. This was incredibly frustrating and highlights the strain on resources. However, the delivery team and surgeons in theatre were absolutely exceptional. Their care and expertise were faultless, and I cannot praise them enough. This experience gave me a greater understanding of the challenges faced in triage and antenatal care, as it's clear staff are often dealing with emergencies in the delivery unit. The NICU/neonatal team also deserve immense credit for their care of our son. They were fantastic. However, we encountered a serious issue one night when we visited the nursery to feed our baby. We discovered that no staff were present in the nursery with several vulnerable babies, including our own. While we were there, another baby's oxygen saturation levels dropped, triggering alarms that were not heard by staff in other nurseries. I had to alert them myself. This is a significant safety concern. Having experienced our son's occasional desaturations requiring immediate oxygen, the thought of him being unattended during such an event is terrifying. I strongly suggest that the hospital ensure 24/7 staffing in the nursery, even during staff breaks. It is unacceptable for multiple vulnerable babies to be left unattended for extended periods. Would I return to Royal Bolton Hospital? As a first-time parent, I don't have a basis for comparison. While our son is thriving after a successful delivery on Tuesday, February 11th at 9:22 am, weighing 6lb 15oz, and I appreciate the dedication of many staff, the staffing issues, particularly in the NICU, are a major concern. I would consider other hospitals for future births, acknowledging that staffing challenges exist across the NHS. My 3-star rating reflects the significant impact of understaffing on our experience. Had staffing levels been adequate across all units, especially the NICU, I would not hesitate to recommend Royal Bolton Hospital. The dedication and skill of many staff are undeniable, but these are undermined by systemic pressures.

I was seen in a timely manor and kept informed by the hospital of appointments was treated with respect politeness by all staff from reception all the way to surgeon