Royal Blackburn Teaching Hospital

My wife was admitted with a serious head injury, and I was told she would be in urgent care department. I came later to the hospital and found the department, only to be told she was in another part of the hospital. Upon arrival at the nurses station I was informed that she had in fact been moved to the A&E wards. After several excuse me's where do I go, I found her. Ready to come home. All she needed was her discharge medication. (Which is a different story. See my other review) She said that everyone who she came into contact with were brilliant. From the catering lady, the nurses, the doctors and consultant, we're just amazing. She didn't even mind them using her as an exhibition due to the nature of her injury to other doctors and nurses.

My review is based on my experience with the Dispensary. I was given the paperwork for my wifes discharge medication, and went to the dispensary, only to be told that someone had not filled it in correctly and they could not issue her tablets. I was told to come back the day after and as the pharmacist had made a note on the computer I could just pick up her tablets. Returning the day after following an 18 mile round trip, I was told the paperwork still had not been signed and I would have to go back to A&E (Which is about a quarter of a mile away) and get new paperwork. I explained that I had severe arthritis in both knees and the walk would be agony for me, to which I was told " It's not my fault nobody looked at the computer" I was offered to help physically. Having painfully made the journey and returned with correct paperwork, I was then told it would be an hour's wait. Surely this could have been sorted without all the messing. This is absolutely disgusting and something needs to be done with interdepartmental red tape. It put a real damper on the great care my wife got whilst in A&E

The staff on ward B8 at royal Blackburn hospital have been amazing. I appreciate all of their hard work and care they have given and can’t fault them

Attended Urgent care for my mother 6pm to 7am seen by a triage nurse bloods and then forgotten about. One male Doctor seemed hardworking the rest I am not quite so positive about. I understand the strain on these services as I myself work within the NHS sector however adequate care, diagnosis, respect, dignity and patient confidentiality greatly missing. Unorganised, cross infection big issue shocking service. I would rather self diagnose myself then accept the inadequate care being provided by this department.

This is the first time I've had 1 star treatment iwas told after 6 hrs that ki was free to go home I have copd and was left to walk to main entrance from a+e a long walk .on oxygen then I had to ring a taxi waiting 1 hr to be charge 15 pounds for 10 pound fair . Sadly standards our falling for what was 5 star hospital . I know nothing will be done for me on this report but iam ready for next visit and I will fight politely but I won't be treat like a 5 year old at 74

No one wants to go to hospital. My dad ended up here recently because of a GP prescribing error. The Acute Care waiting was 10hrs surrounded by drunks, addicts & people in handcuffs. It was so grim. I have never seen anything like it. Then 17hrs on a trolley in a corridor. Then finally a Drs assessment and a bed on a ward. I’d like to say, the staff are lovely. I literally have no clue how they do their jobs. They are faced with rudeness & people who have zero respect or manners. Some of the most awful people in society treat the staff appallingly. They are trying to operate in a system that is vastly outdated. They were all smiley and jolly and really respectful. I take my hat off to them all. Sadly though, this hospital is like all hospitals up & down the UK. It’s not big enough and there aren’t enough staff to cope with an exploding population and an ageing population. It’s the symptom of decades of neglect from each Govt and an overcrowded country in my opinion. No idea how it will be fixed. But it’s certainly not the fault of the staff. They are heroes.

I was admitted with a broken hip, and was in absolute agony with it for over a week even after surgery, i was forced to lay on my broken hip side, even dropped on my hip while having a CT scan. The food at the restaurant is disgusting and they parade an old award around for their food too much, even thought we resorted to vending and outside shops for food instead. That award they got years ago, and the food quality since has plummeted, used to love the food, wouldn't touch it now even the food i was given while admitted i turned down, it was foul. There was a lot of real nice nurses, but there was a fair share of nurses that i swear got off on the agony i went through while they were pulling me around, i couldn't walk or move properly, i was unable to defend myself but anger did get the better of me sometimes where i shouted our or called them names, but they equally called back too, very unprofessionally. If i ever need to go to the orthopaedic ward again I'll try make it to another town/city to get care there, BBurn can't cope, it's broken. Week 2 people started to ease up on me, i had a major op on the first week, morphine and other pain killers didn't help all that much, but did i deserve that sort of treatment? no, i was nothing but polite, until the constant need to have me shouting in pain arisen? I have no faith and trust with BBurn NHS hospital anymore, used to love and support our front line workers, but I'm having issues now, my PTSD adds to my phobia now, pain i expected, but daily? and sometimes multiple times per day? no guys, that's not on. I'm sure reading this you'll figure out who i am, I don't care though. With all that said, i signed myself out on week 3, and went home, I'm walking again with a crutch, and i have the support of my amazing wife, son and even my dog that i couldn't stop waffling on about. To all the nice nurses and doctors, thank you so much <3, but the others, well, I won't say anything else other than i hope you're nor always like that. Lucas was a hired staff member, that guy deserves an award, such a glowing personality we need more of.

I was taken ill whilst taking my partner to a radiology appointment. A passing porter took me to urgent care in a wheel chair where I was attended to fairly promptly by nurses, health professionals and a doctor. All ended well. The clerk at the Urgent Care 'sign in' could have been more helpful...... the 'sign in'computer was on the blink and as she was doing little or nothing could have easily helped with the sign in and speeded things up. I was feeling quite unwell at the time.

As a pastor of a church I was unable to come and visit one of my congregation as the reception staff would not tell me where he was located. I could not remember his date of birth, and we do not ask church members to share with us such sensitive information, so I was fobbed him off. A complaint was put in, and after along wait, they simply said it was Trust Policy. These people do not fully care about patients' mental and spiritual health, and I would not wish to go to this hospital again.

Had to have hubby taken into A&E at 5am for a bleed. 7 hours later he was still laying on the bed in the hallway, where the only thing done was several BP checks and a blood test. This is an insane way to deal with patients, they are lined up like sheep to the slaughter house in the hallways. It is like being in a third world country! At hour 7 he was moved to a room where there was still no doctor in sight to treat him or give results. The room he was placed in was filthy, and there were blood spots all over the floor, lights in the toilet not working to name a few things. I pulled the call switch in the toilet as I thought it was the cord for the light, but NOBODY responded to that call....had that been a patient needing help, I hate to think of what the outcome would have been. At hour 8 we left (without being seen by a doc) and a nurse told us "the line moves faster early in the morning around 6am". That's nonsense, as we were there from 5am, and 8 hrs later we left none the wiser as to why my husband was bleeding. This is supposed to be a clean and sanitary place, but it's filthy. I was shocked at how dirty it was. No wonder visitors to this place get sick. This pla e was bad 7 years ago... it has not gotten any better. Just worse. The NHS should be ashamed.