Reviews
Recommend
Dignity/Respect
Involvement
Information
Staff
Reviews
Rowcroft Hospice
2020-09-30
Person
4
5
0
Review of Rowcroft Hospice Inpatient Team
written by a patient
30th September 2020
What could change is different food on menu.
Your care here at Rowcraft is likely able caring and friendly. And care about your patience.
Rowcroft Hospice
2020-09-30
Person
5
5
0
Review of Rowcroft Hospice Inpatient Team
written by a family member
30th September 2020
We are very happy. Excellent service. Will be good if every person got separate room.
Rowcroft Hospice
2020-09-30
Person
5
5
0
Review of Rowcroft Hospice - Community Team
written by a family member
30th September 2020
Absolutely amazing care and attention from every member of staff! Monika is so calming in what is a very upsetting and stressful time for us all.
Rowcroft Hospice
2020-09-30
Person
5
5
0
Review of Rowcroft - Complementary Therapy
written by a patient
30th September 2020
Made me feel relaxed, explained what what was being done. Friendly, with my medical conditions I can get panicky and worried about often simple things I did not experience any of this.
I cannot think of any improvements that could be made. The lady who came is a very lovely person.
Rowcroft Hospice
2020-09-30
Person
1
5
0
Review of Rowcroft Hospice - Community Team
written by a friend
30th September 2020
Physio and occupational therapists were excellent but emergency contact was sadly lacking and palliative care nurse was abysmal. She failed to ensure that pain levels were properly addressed, declined to give "hospice at home" on the basis that patient was not within the last few weeks of life. In fact he died within a forth night.
Refused hospice admission saying it was for those needing symptom control when, in fact his symptoms were definitely not controlled.
2020-10-09 13:48:09
Response from Rowcroft Hospice
I was so sorry to read that your experience was not what we would have hoped for. We would be keen to discuss your concerns as we are continually trying to improve our service. Please feel free to contact me: Katie Sturch, Quality Assurance Officer on 01803 210844.
Rowcroft Hospice
2020-02-27
Person
5
5
0
Review of Rowcroft - Complementary Therapy
written by a patient
27th February 2020
The first time I met Casa I found her approach both professional and caring.
She explained the treatment she could offer me using manage and corner/essential oils we discussed which of these would or could be suitable for me.
I found her treatments made me feel more relaxed. I am anxious and it was nice to talk to someone about my illness and treatments.
This is after 3 treatments and look forward to my next appointment from being able to lay down. No further improvement needed.
Rowcroft Hospice
2020-02-27
Person
5
5
0
Review of Rowcroft Hospice - Community Team
written by a patient
27th February 2020
Relaxing.
Rowcroft Hospice
2020-02-27
Person
5
5
0
Review of Rowcroft - Complementary Therapy
written by a family member
27th February 2020
Everything was excellent.
Rowcroft Hospice
2020-02-27
Person
5
5
0
Review of Rowcroft - Complementary Therapy
written by a patient
27th February 2020
Treatment was wonderful, would like it every day.
Rowcroft Hospice
2020-02-27
Person
3
5
0
Review of Rowcroft Hospice - Community Team
written by a patient
27th February 2020
Initially things did not go well confusion, lack of involvement i.e. not told what medication was ordered or choice. Things not followed through so left struggling with consequences.
Person changed and things moved forward positively and I began to feel supported - boxes ticked on this experience.
Some unfortunate assumptions cost me - i.e. knew nothing of attendance allowance until radio program.
2020-03-05 15:12:12
Response from Rowcroft Hospice
Thank you for your feedback; I was so sorry to read that your experience was not what we would have hoped for. We would be keen to discuss your concerns as we are continually trying to improve our service. Please feel free to contact me: Katie Sturch, Quality Assurance Officer on 01803 210844.
