Ross Hall Hospital - part of Circle Health Group 2015-07-05 Person 3 5 0

The accommodation is dated and tired. Although the reception area has local prints on the walls the area is dark with stained carpets and the patient' rooms rooms themselves are soulless with tired and marked furnishings.The patient room that I was given was small which with zimmers and other necessary aids causes frustrations. I was given a room witch had a bath with a shower attachment.Admitted for a hip operation this was not the most practical of sanitory conditions and although assured that I would be supported by a staff member by using a wooden board to sit over the bath I was not convinced.I was told that there were only a few rooms with walk in showers and that all the rooms were much the same size. I chose to contend with a hand wash.In the warm and humid conditions this was unsatisfactory however the staff did their best and changed bedding each day. As a result I stayed only 2 out of the 3 planned nights- longer and I would have felt really down.In general I was really disappointed by Ross Hall's accommodation. Also the cafeteria was closed at the weekends which meant that visitors had no access to decent coffee and teas etc.There is a kind of substitute free coffee available from a machine whereas during the week proper coffees and meals are available.Not a very good experience and something to think about if staying longer than 1 night at Ross Hall Poor impression of BMI Hospital.Are all BMI Hospitals like this I wonder ?