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Written by a patient
30th October 2019


Left Lanark this morning at 7-45 to make sure I would be on time for my 10-10 appointment with Dr Hay, having been texted to remind me that if I did not turn up I would be charged. Dr Hay did not appear and I had to leave for other city appointments. No phone call of apology or to rearrange a new time. Very very poor service!!!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff