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Written by a patient
25th May 2019


On arriving at Ross hall the reception staff were very welcoming and helpful. I was directed to the consultants suite and had my first consultation. The consultant was very dismissive but I was sent for an MRI. The appointment came through fairly quickly and on presenting for that appointment I was treated well by the radiology staff and the scan was conducted in good time with the staff letting me know what was going on at each stage. My second consultation to discuss my case came after my condition worsened and I was in a lot of pain which the consultant did notice. at the time. I was then told my diagnosis and good news it wasn't bad enough to warrant surgery - good bye. No further suggestions on any help or a way ahead. The consultant did agree that the problem was with the nervous system, not bad saying he was a neurological surgeon, but that was it. Go back to your GP keep taking the pills and it should go away on its own (this is seven months in to a very painful condition). And this was being paid for?

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff