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Written by a NHS patient
27th June 2022


The staff were hit or miss, some took their bad moods onto the job and made it everyone else’s problem. I felt so trapped and alone, nobody really seemed to actually care about how I felt. I feel as patients we were not listened to, we were just a penny in their pocket. The education team were great as were the therapists but the actual nurses and hca’s not so much, I could count on 1 hand how many of each nurse and hca’s I actually liked. I had comments made to me which nobody should hear, it put me in a worse mindset. I was restrained multiple times without people actually trying to help, I felt like they just wanted me “sedated” so their jobs were easier. I was either left alone for hours self harming or restrained and IM’d within 15 minutes. The communication was shocking, I never had a clear idea on what was going on at any time. I was accused of faking things, which had been happening for me for a while but nobody cared to ask and headed straight to assuming I was faking. After a HCA lost their keycard we were accused of stealing it and were all searched, turns out it was in the office on rapid the whole time. Obviously things weren’t handed over right majority of the time, friends of mine were being told they were only having incidents because the other was etc. In the end I ended up getting discharged with little to no help in the community, feeling no better than when I went in, and feeling completely ignored. I wouldn’t recommend poplar to anyone, you’ll come out in a worse mindset than when you went in. I can’t sleep at night because of flashbacks to this place and things staff said.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe