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6th August 2024


The poor staff were rushed off their feet. Under staffed. Needing breaks. They didn’t have time to explain anything , or why they were doing things. There were patients angry and arguing with them. After waiting hours, I asked the head staff if my results would be sent to my GP , he said they would !! So I said I wanted to discharge myself. I was so tired , aching , and scared of catching something, from the patients coughing and spluttering around me. I saw my GP first thing Monday. No results. He lied.

Suggested improvements
I didn’t like being treated while sitting in the A&E department!! I had to share a drip stand while sitting on uncomfortable chair ! It was chaos. More privacy is required, more staff

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse