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8th May 2024


My right hand shoulder has dislocated completely. My friends took me to Queen’s hospital immediately and there I got the treatment very fast than we expected. The department took me as a priority case due to the severe pain and condition. Dr. Ojo and team responded immediately. He assessed my hand and sent me for the x-ray, based on that Dr. Ojo and other staffs put my shoulder back safely and sent me for another x-ray. All this process completed within 45 minutes and I am very thankful to each and every one involved.

Suggested improvements
The only thing I can point here to improve is the waiting time for the final observation from a doctor and discharge. After the final x-ray we have waited little long for the final check and discharge. But If I consider the initial service which I received to put my shoulder back safely, I am very happy to wait for a long time.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse