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Queen's Hospital 2024-05-03 Person 1 5 0

After waiting more than 50 minutes for an ambulance that did not arrived we run to the nearest hospital. My mum could not move , she had severe pains on the lower back ,they gave her a chair that was not comfy at all , spent hours on the waiting area with no support at all. At nearly midnight , after 11 hours waiting we have been called , the doctor was really caring and able to listen and emphasises with my mum needs. Shock to hear no doctors were available on Saturday.

I patiently waited beside my mum , I am aware there are other emergency to deal but it does not mean being left without any info or support. Lack of organisation and staff missing on the department is not acceptable . Everyone was waiting to be seen , long queues and It was absolutely unhuman.