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26th April 2024


Had two visits in 3 days at Queens. Sent to Eye Casualty by Spa Medica as eye pressure way too high following cataract surgery, and they could not deal with it. I was so very worried but received fantastic treatment from all staff at Queens - cannot thank them enough for the kindness, reassurance and advice given. Second visit was for initial appointment following GP referral for knee pain. It was an extra clinic running on a Sunday afternoon to help clear the orthopaedics backlog. Once again I have nothing but praise for all the staff and kind doctor that I saw. Very happy with the outcome too. Thank you so very much - you are doing a GREAT service to us all

Suggested improvements
Cannot think of anything.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse