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Queen's Hospital
2024-05-08
Person
1
5
0
8th May 2024
No communication from staff, when queries were made some staff answered dismissively and aggressively which overshadowed conduct of other staff.
No clear location/ guidance given about who was responsible for care and what next steps were happening
Suggested improvements
Improve staff training
Update patients on a more frequent basis on there treatment progress ( this could easily be done by the staff taking observations)