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Queen's Hospital 2024-05-02 Person 5 5 0

I am writing to express my sincere gratitude for the exceptional care I received at your hospital recently for a broken wrist. From the moment I arrived, the entire staff was professional, courteous, and attentive to my needs. In particular, I would like to commend Dr. Kyriacou for the outstanding care he provided. Dr. Kyriacou not only performed a successful surgery but also took the time to explain the procedure thoroughly throughout the process. His clear explanations and professionalism put me at ease during a stressful time. The entire experience at your hospital, from the emergency room staff to the nurses and therapists, was exceptional. Everyone involved contributed to a smooth and positive recovery process. Thank you again for the excellent care. Sincerely, Filip L

While the care itself was exceptional, there is one area where I believe improvement could be made: appointment scheduling. Unfortunately, I encountered several mix-ups with appointment times and a lack of follow-up for subsequent appointments from the Admin team. This resulted in a significant amount of time spent on the phone trying to get things straightened out.