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Queen's Hospital
2024-05-08
Person
2
5
0
8th May 2024
Waited Many, many hours through booking in, triage and the rest only finally seeing the specialist required after some very many hours being pushed back on the list despite the urgency of the matter. Finally saw required specialist some 14 hours later. Procedure performed in SDEC and told it would be fine.
It WASN'T. Discharged and acute emergency problem continued. Had no choice but to return yesterday. Many hours waiting again. Eventually similar procedure took place on a trolley in Procedure Room. It didn't work. All this took place in open room where people constantly coming and going opening drawers and cupboards for dressings for OTHER patients . NO PRIVACY AT ALL.
This room more like a large cupboard. No privacy right through the night solid. Still waiting for bed to become available. No chair could be found at all for patients wife.
Suggested improvements
The urgency of the matter has not been addressed properly. At 86 years old he should have been prioritized. The very WORST experience ever