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Queen's Hospital
2024-05-08
Person
2
5
0
8th May 2024
Doctors and nurses were very good, but completely overwhelmed by the numbers they were expected to process. I was there 24 and a half hours. Persob in next chair was there 28 hours whrn i left. There were 2 doctors. Apparently this is a regular occurrence. It is no wonder staff are leaving. There were so many angry frustrated people and they were doing their best but totally swamped. I sympathised, but the outcome is unacceptable waiting times and staff who have to be hardened and ignore suffering or they could not come to work day after day.
Suggested improvements
2 doctors for the night shift when there was such a backlog was totally inadequate. The system needs overhauling so that staffing levels are more closely monitored and incentives given to aid recruitment. Information given to patients would help alleviate some of the frustration. Send the Chief Executive to Sir in A and E on a typical night and the situation woukd soon get sorted. It's partly, but not wholly, down to money but reorganisation of the system coukd help. I pitied the staff who battle this hell nightly.