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31st October 2023


Had to wait an exceptionally long time, over 2 hours. A nurse informed me that the doctor was delayed because he was reading patient notes. I was expecting to hear the results of my scan, which was done 2 months earlier, but was told that there might be a problem, which needs to be discussed. I cannot understand why this had not already been done. My previous visits to Queens Hospital were excellent.

Suggested improvements
See above

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse