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Queen's Hospital 2024-06-07 Person 1 5 0

I was taken to the hospital A&E by the ambulance service due to concerns about my ECG. Given the reason for my drop off in A&E, I expected more urgency with my treatment. However, I was kept waiting to see a doctor for over 8 hours. This waiting time wasn't just the issue. It was the fact that I could not be given an indication of how long further waiting would entail. The nursing staff in the "same day care delivery" unit completely lacked empathy. I witnessed a couple of staff complaining about the waiting time, and the nursing staff were so quick to suggest that they could discharge themselves by filling out a form.

Better nursing staff empathy could have made a lot of different. Second would be giving patientsan indication of how long it will take to be seen. Thirdly is making the waiting condition of sick patients comfortable while waiting.