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1st November 2023


I appreciate that I went to the A and E department at a very busy time, but the care I received was poor, almost negligent. I was admitted with a suspected pulmonary embolism (later confirmed) but received no blood thinning meds for almost 24 hours. I spent 72 hours on a trolley in A and E or in the adjacent corridor, and barely slept in that time. If I had not been able to question my own treatment I could have died on that trolley.

Suggested improvements
More regular checks on me and my condition

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse