Queen's Hospital 2024-05-08 Person 0 5 0

I took my 89 year old mum into A&E with a spinal injury, we were in casualty 13 hours, a doctor walked away from me while I was talking to him even though I was trying to explain my mums symptoms, my mum was taken for an MRI and the machine broke down she had to have another one, she was then taken for an X Ray by a porter from a bay where she was on a bed, she was put on a trolley taken to the x ray, then when another porter returned her he did not listen to my mum saying where her bed was and left her in the corridor, I didn’t find her for over an hour, he should of asked the nurse in charge where my mum was to be returned to, she spent another hour unnecessarily on a trolley with a back injury, my mum asked for a meal at 1pm when they came round to take the orders, at five pm the meal never arrived, she had nothing to eat for 13 hours, the staff in charge were generally rude and unhelpful, every time I asked for an update they were to busy to help us, my mum ended up spending the night in the bay of casualty, it was awful, obviously the lights were on all night and it was chaos, my mum is 89years old and she was frightened, she was admitted yet had to stay in casualty, anytime my mum wanted the toilet I had to find a wheelchair and take her myself I hope I never have to put my mum through that experience again, and it’s not a one off this is Queens hospital A&E all the time.

You could tell the staff to care more, listen to the patients and relatives, communicate with each other. Check that when they say the will do something that it gets done Have more compassion for the elderly, move them out of casualty Stop leaving people in the corridor The biggest thing you can do is STAFF THE DEPARTMENT PROPERLY However I have faith that any of this will get done and the situation will just get worse