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2nd November 2023


I was in A&E on Tuesday 24 from 8am until 22.30 when I was admite in a ward. I was told that I will need an endoscopy. Every day was postponed until Friday 27th went I was told that it has been cancelled again. Doctor then told me that during the weekend I wont have an endoscopy done a it will be better to go as at outpatient urgent appointment. I did agree but up to today 2nd November I haven’t received a call or latter with mu “urgent appointment”

Suggested improvements
Communication between ward and the Endoscopy department - for four days ainwas told that my name was on the list and then it was dropped last minute

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse