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Queen's Hospital
2024-05-08
Person
1
5
0
8th May 2024
I spent over 14 hours in A & E. The initial assessment was efficient and I was told I needed a blood test and ECG. I had the blood test and then a CT scan but had to ask repeatedly for the ECG. I estimate that I asked for this over 10 times. I did not see a Dr after my initial assessment. Patients were dumped in the corridor and ignored. I have never seen so many patients self discharge as they were not being treated. This unit has clearly failed. There was a lack of communication. When I eventually saw the Physician associate she could not answer basic questions about my care. I hate to think how someone older and more vulnerable than me would be treated.
Suggested improvements
Improve staffing levels. Tell patients what is happening. Listen to patients. Have someone take responsibility and not leave this to the overstretched nurses.