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1st November 2023


Whilst in the SDEC department condition were abysmal I sat in corridor for at least 24 hrs orherwise it was a chair in the department ,staff were under so much pressure the time and care was nil towards patients it's like a cattle market, at one point we were threatened if we didn't vacate chairs and sit in the corridor on hard plastic chairs we were threatened with security removing us from the department ,including a 90 yr old patient,fortunately that didn't happen .when I eventually went onto the ward SUNRISE A it was a different story staff was helpful and Dr kept me informed at all times I must just stress that whilst in SDEC I was lucky enough to have the privacy of a room and almost past out, the dr allowed me to stay on the bed and I must've nodded off because at this point I had sat on chairs for 24 hrs and I was told I had to leave as beds are not for patient to sleep which is understandable but the manner in which it was executed was not,

Suggested improvements
In SDEC department it needs to be seen to be believed. More staff More space abd and definitely more privacy everyone could hear patient and Dr Conversation which was quite an intimate one that I had no choice but to overhear and I for one would've been totally unprepared to discuss in the open as there were no curtains or rooms to screen off..

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse