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2nd May 2024


I asked for water when I first arrived, alone, in extreme pain & frightened. Nobody bought me a glass of water. I was left writhing in agony on a chair feeling dizzy & faint. Only when I nearly passed out did the nursing staff take my blood pressure. 1 nurse was then almost shouting at me to sit still and stop moving, even though I was in extreme pain..Then another nurse tried to take my blood and was blaming me when she couldn't find a vein accusing me of not having drunk any water!! That was after they left me lying on a trolley for hours and did not bring me any water or food. The sandwich trolley had passed by while I was lying there, but none of the nurses brought me anything. I asked about 4 separate nurses and each one said they would go and look, but then never came back to me! It was only when the doctors examined me that they actually spoke to me like a human being. The nurses in the SDEC department that day were just chatting and joking amongst themselves over my head, like I wasn't there! Sometimes I even saw them playing on their mobiles, while people were left unattended and in pain.

Suggested improvements
In a word -;Everything!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse