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4th June 2024


I was referred by my GP, given a letter and sent straight to the hospital. I was seen quickly on arrival and then left for hours without any further information. Only to be told at 22:40hrs that the department I was meant to be seen by had closed at 17:00hrs. I was told it was an urgent referral and then when I contacted the department the next morning, I was told it is urgent and I SHOULD hear something in ABOUT 6 weeks

Suggested improvements
Everything

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse