Queen Alexandra Hospital

Queen Alexandra Hospital 2019-03-05 Person 5 5 0

Very professional service. It took a few months to be seen at the clinic (obviously high demand) but once there was seen with minimal delay.

Queen Alexandra Hospital 2019-03-02 Person 5 5 0

Great staff very kind polite and helpful, treated me as an individual and catered to my exact needs , calm and quiet ward with a peaceful atmosphere which was very appreciated. Cleanliness was excellent and nutrition needs fully met !! All in all a very positive hospital experience thank you so much

Queen Alexandra Hospital 2019-03-01 Person 4 5 0

It is inevitable that a hospital environment makes it difficult to sleep. However it would help enormously if night staff were able to encourage other patients to turn off tv's or to use headphones. I unfortunately had to cope with another patient who had brought in her own tv and who left it on throughout the night with the sound quite loud. I felt that the toilets needed more frequent cleaning. It would have been helpful to know that I would be going to the discharge area on the afternoon of departure. This was not really a problem but a porter arrived with a wheelchair before I was ready having been given the impression that I would remain on the ward until pharmacy sent up my medication.

Queen Alexandra Hospital 2019-03-01 Person 5 5 0

Direct entry into the cardiac theatre after suffering a heart attack is a life saver being, treated and having my blockage removed within 2 hours of calling the ambulance will save in aftercare costs in many cases. The ward was staffed with helpful knowledgeable staff in all areas, all ancillary tests were cleverly planed and smoothly executed. If all departments are organised in this manor you have a winning hospital. Well done.

Queen Alexandra Hospital 2019-03-01 Person 4 5 0

Arrived early in the hope of being on the list earlier but was kept waiting for 1.5 hours past the advised arrival time, in fairness it was detailed on the notice board as being up to 3 hours but the assumption is that no matter what time you arrive, the procedures are done either alphabetically or as per previously scheduled. Irrespective, the appointment paperwork does not mention this and the first you know is when you see the notice board. It is a small observation but knowing you could be there 3 hours would be useful in relation to personal planning etc. Within that time the necessary paperwork was completed professionally, then I was asked to go back to reception to wait to be called. Eventually and without prompting a member of staff said they'd check to see how long the wait would be, soon after I was called in for the procedure. The nurses and staff in the theatre were very courteous, ensured my dignity was respected, made sure that I was who they were expecting and that I understood what I was having done, with multiple checks to confirm. The procedure itself was done using gas and air, interestingly as soon as I started to use it the sound of the room became muffled and was replaced by a loud beeping which was a little disconcerting. The procedure itself was not at all uncomfortable and was over very quickly. I was then moved on the bed straight in to recovery, where I was given some water and left to dress. The bed was still quite high so I slid myself off the end to enable this. It is a minor observation but it may be better to ensure the bed is reduced down to make getting off easier, the sides were still up which I would expect for safety. There was a lot of lube therefore having some paper towel to clean up would have been useful. A Nurse then led me to the recovery lounge to sit and wait for the effects of the gas and air to subside and to fill out a form, I decided given I was still a little groggy to do online later. Soon after two Nurses asked me in to an office to discuss the results/possible aftercare and possible side effects of the procedure. This was clearly explained and I was then advised not to drive until 30 minutes after the procedure to allow for the gas and air to leave my system. Given the time had passed, I duly left. There is clearly a heavy workload in the unit and the staff all come across professional and clearly do the very best they can, the minor observations are purely that and I am sure if time allowed, they would action automatically. Thank you again to all those at the department for your care.

Queen Alexandra Hospital 2019-02-28 Person 4 5 0

Everything went like clockwork on my appointment and I had no waiting. This was probably because I had an early morning appointment but it was nice to experience. All staff members that I interacted with were uniformly helpful and cheerful and that made the experience less daunting.

Queen Alexandra Hospital 2019-02-26 Person 5 5 0

I was handed a document about the VISION-D study and arranged an appointment. The whole process including full face vidoe, blood pressure, breething took less than half an hour, was confidential and painless. I believe in good research and was happy to participate. I hope my participation may help others in the future.

Queen Alexandra Hospital 2019-02-25 Person 2 5 0

Unacceptable appointment waiting times. Over one year to obtain a hearing aid, three appointments cancelled by hospital. This appointment running late by 1 hour so far!

Queen Alexandra Hospital 2019-02-24 Person 5 5 0

I am very pleased and encouraged with the standard of care and concern shown by the Nurse Practitioner and Student Paramedic who was being trained. Unfortunately, my medical notes were not found. They have been missing for some time. As I had lived overseas for several years my medical notes from there were incomplete because I have moved so many times. Some of the dates of surgeries etc in the past were incorrect. At the appointment it was difficult for me to remember details from the past. My husband helped a lot. I would suggest that with the letter to invite patient to the Consultation that a form is included so that people can complete their past history of surgery, tests, medications etc as much as they can before the appointment. I know this will not be possible for some patients but it may help to save time and help on the day. Thank you for your care.

Queen Alexandra Hospital 2019-02-22 Person 5 5 0

The service I received was superb, from the moment I arrived starting with a very helpful guy on reception. My appointment was on time where I was met by Rosie Scott. Rosie explained in full detail what tests I was to undergo and every so often checking I was comfortable with the procedure. I simply cannot a think of an area where the service could be improved. Thank you. Bob Hallam 07593 188878