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Written by a patient
27th March 2018


1)It i salmsot imposible to contact the Eye Department. They don't answer the phone. Even the switchboard know. They say "no one will answer" and attempt contact by email. I have had two occsions where the Department made an error with my appointment. One one occasion I was obliged to travel to the Hospital to get it corrected. 2) Staff are - understandbly - process-oriented. So when I asked for the pin-hole test they refused, as it "wasn't mecessary." BUT for a patient such as me recovering sight after an op, it holds out hope that you will get better sight one you can update your prescription. And my consulrant found it useful too. If it wasn't for the above, I'd give your department 5 stars!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff