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Written by a patient
15th April 2018


Having heard such negative views from the media when taken into QA I would like to say I was treated extremely well from the time I entered A&E who were so overworked with what appeared to be many people with social care needs rather than medical treatment. I was assessed quickly then moved to E7 for a few days then to a room in E8 for the remainder of my stay. At all times I was treated with kindness respect and monitored constantly. Even though the nurses were so busy they found time for a kind word when I was so low. The Consultant was very informative and answered all my questions. On leaving hospital all medication was ready for me together with appointments made for ongoing treatment with the Pulmonary Assessment Unit also physiotherapist and continuing visits to Respiratory Medicine. I would like to congratulate QA for such a joined up service. I have a lifelong health condition and moved to this area four years ago never have I felt more confident that I can get help when needed something which never happened in my previous county. Like most hospitals more money needs to be spent on equipment several pieces appeared not to be working wasting the nurses time while they found other working equipment. Why cannot more nurses be on the payroll rather than Agency nurses who do not have the same interest in the patient as “regular” staff and also are paid higher? Not good I feel for morale. All staff from every area of the hospital made my stay as comfortable as possible I will always be indebted to the wonderful NHS.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff