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Written by a patient
25th January 2019


The staff were kind and respectful, even though they were working under difficult conditions as there was a bed shortage. I had been told that my procedure might not go ahead; it would have been helpful to be told of this before I was prepared for my procedure, not after. A recovery area was opened up so that some procedures, including mine, could still go ahead, for which I am very grateful, even though that meant that facilities were very basic, and we were moved twice in the night. I’m sure that the hospital are trying hard to avoid these situations; I understand that the bed shortage was at least in part due to the number of patients with the flu, and many operations had to be cancelled. There were surgeons sitting around unable to operate due to the bed situation. I do wonder whether some contingency planning options are being missed?

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff