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Queen Alexandra Hospital 2018-11-30 Person 3 5 0

I visited level C outpatients for a pre-op assessment where I was told by letter that any questions I have about my up coming operations for bladder cancer and prostate cancer would be answered. This proved not to be the case as the nurse I saw, Debbie Boyland was not able to answer any of my questions, gave me verbally a date for my bladder cancer operation but had no information regarding my operation for prostate cancer as it was "not on the system". I find this very worrying. The staff in this department must be briefed on all aspects of a patients forthcoming treatment and be able to answer all questions. All in all a very disappointing experience particularly when compared to the first class treatment I received in the Urology department whilst undergoing the examinations and biopsy to determine my cancer condition.