Share review of Pilgrims Hospices Canterbury
I did not know what to expect from the bereavement counselling and I felt
vulnerable and very emotional but as soon as I entered The Pilgrims
Hospice I was welcomed with warmth by the staff/ volunteers who offered
me a drink before my counsellor arrived.
I was met by my counsellor Phillipa who put me at ease immediately, I was
taken to a quiet (sometimes cold) room, where she made sure I felt relaxed
and comfortable.
My first session, Phillipa went through what was expected over the 6 week
sessions and importantly confidentiality was discussed.
I felt confident enough not only to talk about my bereavement but also other
issues I felt I needed to share which have impacted my life over the years.
Phillipa let me talk but gently would give me ways of dealing with my
bereavement which made me rethink and reassess my thinking differently.
I was very emotional and cried a great deal, but Phillipa allowed me to do
this and was always concerned about my wellbeing.
Phillipa listened to me and would always follow up the next week with what
we discussed the week before, I felt listened to without being judgmental.
I found Phillipa to be very professional, caring, understanding and
knowledgeable about bereavement and how to cope with it and move
forward in the future.
Diane