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Pilgrims Hospice Thanet 2020-06-02 Person 4 5 0

Had an unpleasant experience, which was no one's fault, but due to the situation with Covid-19. We received a telephone call from a bad line. My husband hadn't met anyone at this point and he was asked if he would do a DNAR. This was said in quite a blunt & shocking way. I am sure that it would not normally be said like this. I would recommend using landlines with a clearer signal, as we couldn’t even hear the person's name. We were told things about my husband that were untrue, due to the fact that they were unable to come out & see us face to face. Although I understand why they can't come out due to Covid-19. My experience with counselling was positive, Monique gave me a card, and said that if I want to check in in the future I can, which was reassuring. I think that people are doing their best, and the circumstances are difficult.