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Perth Royal Infirmary
2023-04-03
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 3rd April 2023
Whilst the high level of professionalism in care provided at Perth Royal Infirmary is beyond question, someone needs to seriously investigate the department that answers phones to enquirers. Without exception, over the course of 4 or 5 calls, I have found the persons answering the phone to be obstructive, unconfident to the point of actually being defensive and certainly unhelpful. A culture of dourness and lack of desire to help within the department exudes through to the caller.
An exercise in mystery calling from the perspective of a caller whose question is not 100% straightforward ( eg calling over a public holiday, or not knowing the exact name of the department they require to speak to) is highly recommended. This is the patient interface of a bright star in the local health service. They are letting you down!