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Northern General Hospital 2014-03-21 Person 1 5 0

Brierly 7- staff absolutely atrocious. Do not update families, argue constatnly with each other and patients, patronised my Mum and never got to the root of her illness, made my family cry because they wouldn't listen to our detailed knowledge of our family member and our notifications when symptoms got worse. Family member got worse in hospital and caught several infections. Ward had to be locked down due to bug, isolated patients. Cleaning staff following this told us it was standard and a very unclean ward generally. Toilets were disgusting for visitors and patients. Constantly sat around nurses station and having loud personal conversations that again isolate patients and families- very little conversation with patients and incredibly patronising to patients with confusion/dementia. Items of clothing, teeth, personal posessions constantly missing. Many different faces, only one or two were welcome to us.