North Middlesex Hospital

I required surgery in the day unit [Surgical Admissions and Discharge Unit] at the North Mid. I was seen promptly and efficiently from the start. Surgeons, Anaesthetist, nurses, and porters were all exceptionally pleasant and professional in there dealings with me and I enjoyed conversations with all of them. Very impressed with the manner in which each checked that my details and the condition I was to be treated for were correct. Staff in the operating theatre were excellent by keeping me updated on what to expect and were confidence building. There were some issues with my blood pressure following the completion of the surgery but I received very attentive treatment from the nurse who treated me and who also involved other colleagues in my treatment. I got a sense that nothing was too much trouble for the staff. What impressed me most was the nursing staff dealing with patients whose condition clearly required particular attention. Nursing staff were very attentive, kindly and professional to these patients . All staff were very communicative with each others and seemed to enjoy each others company but not at the expense of patient care. I thought there appeared an excellent culture of teamwork amongst the ward staff. My partner said that they had received courteous calls from staff about my progress and arrangements for my collection. Very clear advice given on my discharge about medication and treatment. Exceptional service throughout. Many, many thanks.

Had an appointment on the 22nd sep radiology, department was excellent, wasn’t quite ready. Gave me more time to drink and drink

-100 stars, yet again, for abysmal negligence re basic and absolutely essential information re radiology: Given my absolutely abysmally stressful experience during the pandemic re this issue, I was completely dismayed to receive a text with equally pointless information about a scan as it did not even bother to state the kind of scan nor where to go for it! When the relevant letter finally arrived re above appointment at least the address was included and it told me I should fast for 6 hours from food beforehand. However, the box available in the letter to tell me NOT TO DRINK WAS NOT TICKED. Over the course of several days I made MORE THAN 50 PHONE CALLS to try and change the appointment to a day I could manage and to discover if I would be allowed to drink my usual coffee. Their despicably abysmal lack of communication is not only as bad as during the pandemic but unbelievably it is now EVEN WORSE BECAUSE I RECEIVED ABSOLUTELY NO INFORMATION WHATSOEVER BY PHONE. During the pandemic I could easily spend up to an hour on the phone but at least usually received some necessary information eventually. But this time ABSOULTELY NO INFORMATION HAS BEEN FORTHCOMING by phone. So I went to the hospital IN PERSON. Even going in person, trying to get information from anyone was very painful but I eventually discovered that re the liquid intake, milk is forbidden for 6 hours previous to the test. Surely most people would have milk in tea or coffee????!!!!???? Why do they not include such completely basic information in their letters? Their level of communication is despicably negligent, especially as when I used their communication method to attempt to rebook the appointment I then received a text that confirmed the first appointment was still valid!!!!!!!!!!!! However, I only discovered by laboriously going there in person that the first appointment has actually been rebooked for another date! To add insult to injury the second appointment has been given a different name - and because I was there in person I queried whether it is correct. Apparently it is. But given how completely useless they all are, I find it hard to believe that anything could be done correctly there. So I can only hope that on the correct day they might be capable of doing the correct test - which is highly doubtful given extremely and unnecessarily stressful tests done incorrectly multiple times in the past. I find it hard to believe that any test or treatment could be successful, relevant or helpful given how completely terrible all of their communication is these days. I have no confidence whatsoever in the radiology department and feel even worse after having spoken to people face to face! No wonder the NHS is struggling so badly with staff and a set-up this terrible! So if anyone ever does bother to read this, then please make the necessary corrections to your hospital and provide the essential information that patients need.

-100 stars for the North Mid radiology department I received a text telling me the date and time of an appointment this week. But that's all - nothing at all about where the appointment is or what type of appointment is meant to happen. I know that multiple places, tests or clinics are possible from previous extremely painful experience with radiology. During the pandemic I had multiple extremely stressful, frustrating appointments because the radiology department is completely incapable re communication. Some appointments then (for the same issue as now, I think) involved fasting from both food and drink for 6 hours before the appointment - but the texts never included that vital information!!!!! I turned up for multiple appointments only to find that it was impossible to complete because the department was not ready, in spite of having given me the time and date. I also had to return several times to complete appointments because they wrongly sent me home too early without having finished what the tests were supposed to have accomplished! Waiting for hours multiple times in the hospital during covid was terrifyingly unnecessary and only due to their complete and utter incompetence. During the pandemic I regularly spent a minimum of 30 minutes on the phone trying to get basic information - but every time I phoned any phone number written on their letters was pointless because all and any phone numbers were always wrong. Surely someone could be capable of writing a correct phone number for their own department on their own letters?!? Apparently not! So my heart sank to rock bottom when I received their text this week - which as per a few years ago did not bother to include absolutely essential information about where to go or whether to fast or not. I assume that any of a number of tests are possible re this issue - but have absolutely no idea from their 'information' which one they might be referring to this time. I know, from excessively extensive painful and stressful experience that trying to phone up to get information can be almost impossible. I might have hoped, naively that things might have improved during the last few years. But no, - in fact they reached a new low today as I lost an hour of my life phoning continually to try and get the essential information. But only 1 person, apparently from radiology, answered only 1 of multiple calls and said that she would put me through to x-ray - which I know is completely irrelevant for me. I never did reach x-ray but did get sent back, many times, inexplicably, to the switchboard who could also never put me through to anyone whatsoever. I also never reached radiology because all and any phone calls rang out or went to the switchboard. So I have officially given up hope of anything helpful from radiology and plan to cancel the appointment unless I receive a letter with essential information beforehand, which I can't believe will be possible. I can see why the NHS is struggling so much with funds because their sheer incompetence boggles the mind and must be part of the problem! Their text tells you how much money is lost if a patient doesn't turn up - but how are patients supposed to arrive at a place with no instructions of where to go or whether they are allowed to eat and drink that day! Absolutely completely unnecessarily abysmal 'service'. I imagine that some staff are presumably capable and good at their job - but sadly I can't recall that ever happening at the North Mid! - I've only ever received good service in their Costa Coffee - but obviously that doesn't help me medically speaking!

I had an appointment at the breast clinic on Thursday 13th March 2025 I was very nervous. The clinic staff members were so kind and professional. I was seen promptly. I was informed in details by Dr. Ferrera about what needed to be done. Dr. Elliott, the radiologist who performed my ultrasound was beyond amazing. I can't thank her enough for her professionalism, how she explained everything step by step. Thank you so much for your dedication.

On attending North Middlesex I expected to see a surgeon and get a date for a replacement knee. Instead I saw an 'advanced practioner' who told me I'd see a surgeon in 'about two months'. I feel profoundly let down, and conned by the information I had previously received about the treatment path.

Awful treatment, I don't recommend at all.

This is a review of Cavel hospital which was excellent

Good care

I am delighted at having chosen North Middlesex Hospital for my care. It is a very clean and good place to be whilst being there. All the staff are amazing and treated me well and with extreme kindness whilst doing their work. In between appointments, I had my lunch or coffee downstairs in the lovely restaurant and sometimes listened to the piano or other musical instruments being played in the foyer for us patients and staff. The hospital is light, bright and airy and makes you feel better being there. All the staff are amazing and very helpful so I am pleased I chose North Middlesex Hospital for my care. Thank you to everyone.